Our Service Pledge to You

We are committed to providing our clients with high-quality handmade craftsmanship by master artisans. We have developed personal relationships with all the artisans with whom we work and have extensive knowledge of their production techniques.

Because we maintain all our inventory at our location in Seattle, we are able to personally inspect every item before we ship it to you. This policy also allows us to guarantee availability and to ship your purchase quickly, usually within two (2) business days of receiving payment.

We want all of our clients to be completely satisfied with their purchases and offer a 30-day unconditional refund policy. If something doesn't meet your expectations, let us know and we'll supply a return shipping label for free return shipping.

Finally, Tlalli Designs takes your privacy concerns seriously.  In the normal course of business, we will collect personal information only as required to provide you with requested goods and services.  The shopping cart for our store is hosted by Shopify.com, includes 128 bit SSL certification and is Level 1 PCI DSS compliant.  Credit card merchant services are provided by Paypal Pro.  We ship using UPS exclusively.